SHAH ALAM, 24 March 2009: A lawyer has taken Malaysia Airlines (MAS) to the Tribunal for Consumer Claims here over an advertisement on 20 Oct 2008 with the heading “What You See Is What You Get”.
Jim Pui Yee @ Caroline, 35, from Kota Damansara said she felt cheated and confused by the advertisement that offered cheap tickets booked from 20 Oct to 9 Nov last year for flights between 1 March and 20 July 2009.
She said the advertisement clearly stated that a one-way flight from Kuala Lumpur to the Tullamarine airport in Melbourne during the period was RM734 but she was made to pay RM3,096 for a return ticket.
She made the booking for the return ticket on 3 Nov 2008 for flights between 7 and 15 March 2009 and therefore, the price she was supposed to pay was only RM1,468 (RM734 x 2), she said.
She filed the claim to get back the difference between the amount she had paid and the price she was supposed to get, namely RM1,628.
“I believe MAS never intended to offer cheap fares for Kuala Lumpur-Melbourne flights as advertised. What I understand from the advertisement is that cheap fares were offered for Kuala Lumpur-Melbourne flights as long as the tickets were booked and bought within the promotion period.
“I never expected the price advertised would be altered or raised and I also never expected MAS to cheat and mislead the public by giving a wrong picture in an advertisement,” she said.
MAS was not represented in today’s hearing.
Tribunal president Ahmad Hisham Kamaruddin said, “I set 23 April for MAS to file the defence and if they fail to do so within the period, we will proceed with the judgment and decision.” — Bernama
What You See Is What You Get…. MAS advertised Kuala Lumpur-Melbourne flight for RM734. Advert said nothing about Melbourne-Kuala Lumpur fare. So what is this woman complaining about?