PUTRAJAYA, 21 April 2009: Only one ministry and five agencies attained a five-star rating out of 38 ministries and agencies rated last year, Chief Secretary to the Government Tan Sri Mohd Sidek Hassan said.
They are the Works Ministry, Malaysian Armed Forces, Public Service Department (PSD), Malaysian Administrative Modernisation and Management Planning Unit (Mampu), Implementation Coordination Unit (ICU) and the Office of the Health Director-General.
He said that the star ratings, introduced in 2007 and implemented by Mampu, managed to improve organisational management as a whole.
“For others which have yet to attain the five-star rating, consider making the ministry and the five agencies as the benchmark.
“On the other hand, the five-star ministry and agencies should work harder to retain their high ratings,” he said in his speech at the public sector star rating awards ceremony at the Putrajaya International Convention Centre here today.
His speech was read out by PSD Director-General Tan Sri Ismail Adam. Also present was Mampu Director-General Datuk Normah Md Yusof.
Ismail later presented plaques and certificates of appreciation to the Works Ministry’s Secretary-General Datuk Seri Dr Abdul Munit Kasmin, Chief of Defence Forces Gen Tan Sri Abdul Aziz Zainal, PSD Deputy Director-General (Development) Datuk Abdul Khalid Abdul Hamid, ICU Director-General Tan Sri Khaled Ramli, Health Director-General Tan Sri Mohd Ismail Merican and Normah.
Mohd Sidek also suggested that Mampu carried out sessions with ministries and agencies, particularly those with three stars and below with a view to helping them improve the ratings.
He said that to ensure ministries and agencies were able to maintain excellence, Mampu inspectorates would visit them from time to time, including discreetly or through the “mystery shopping” method.
He also said that only agencies which fulfilled the star rating system would be short listed to participate in the Prime Minister’s Quality Awards in the future.
This was to ensure that only high-performing agencies were allowed to vie for the prestigious awards, he said.
Mohd Sidek said the PSD had determined the key performance index strategy to evaluate the performance of ministries and departments in line with the emphasis given by Prime Minister Datuk Seri Najib Razak.
Mohd Sidek said that following the continuous improvement implemented by the government, Malaysia’s position in the World Bank Report had improved from number 24 out of 178 countries in 2007 to number 20 from 181 countries last year.
Efforts should continue to enhance efficiencies of the public delivery system to position Malaysia among the top 10 in 2010, he said.
Mohd Sidek said that during the two-year period since the implementation of the electronic government, a total of 1,779 online services had been launched to make it easier for the public to deal with government agencies. — Bernama
